Outlook vs standard IMAP protocol
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A frequent question we receive regarding our IMAP activities and
is why we face the error "could not fetch mail from server " even if we follow the tooltip guidance - INBOX.FolderName.
For instance, in the example below, the configuration is normally correct, however, when running the workflow, we face the error message.
That is because in Outlook, users can create folders at the same level as Inbox (like in this case InvoicesUNprocessed and InvoicesProcessed).
So the correct configuration is:
Secondly, let's take the case of folder "test1", which was created under inbox.
In Thunderbird:
If the robot would connect to Thunderbird to retrieve info about emails from folder test1, the value of the field Folder Name must be INBOX.test1.
In Outlook:
But if the robot would connect to Outlook to retrieve info about emails from folder test1, the value of the field Folder name must be INBOX/test1 instead of INBOX.test1, as it can be seen also below:
